Legal notice

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This Cancellation Policy explains how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the subscription duration and frequency that you select.

Your payment details will be stored securely, and you will be charged for each of these deliveries, unless you choose to pay in advance.

Subscriptions automatically renew at the end of each cycle. If you do not want to renew a subscription, you can cancel it at any time.

If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails have links to your order, and you can manage your subscription directly from your account.

See our Refund Policy for more details on returns and refunds.

Pre-Orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product that is not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, you cannot cancel it, but you can request a full or partial refund. See our Refund Policy for more details on returns and refunds.

Try Before You Buy

When you purchase a try before you buy item, we authorise your payment method before fulfilling the order. You will have a set amount of time to decide whether you want to keep the item. Once that period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Contact

For any questions about cancelling or managing an order, please contact us at support@zaymi.com, or manage your subscription directly from your account.